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4 questions to ask your water damage restoration company before proceeding



  1. What is your process for handling water damage restoration?


It's important to understand the steps that a water damage restoration company will take to assess the damage, dry out the affected area, and repair any damages. This will help you ensure that the company is taking a thorough and professional approach to the restoration process. Some key things to consider when asking about the company's process include:


  • How do they assess the extent of the water damage? A good water damage restoration company will use moisture meters and other specialized equipment to determine the extent of the damage and identify any hidden moisture pockets that may not be immediately visible.

  • How do they dry out the affected area? Proper drying is crucial to prevent further damage and to minimize the risk of mold growth. The company should have a plan in place for using dehumidifiers, fans, and other drying equipment to remove excess moisture from the affected area.

  • How do they repair any damages? Once the area has been dried out, the company should be able to repair any damages that have occurred, such as replacing damaged drywall or flooring. It's important to ask about the materials and techniques they will use to ensure that the repairs are of high quality and will last for the long term.

  1. Do you have the necessary certifications and insurance?


It's essential to hire a company that is properly certified and insured in case something goes wrong during the restoration process. Ask about their certifications and insurance coverage to ensure that they have the knowledge and resources to handle the job safely and effectively. Some specific things to consider include:


  • What certifications do they have? Water damage restoration is a specialized field that requires specialized training and knowledge. Look for a company that has certifications from organizations such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or the Restoration Industry Association (RIA).

  • Do they carry liability insurance? Liability insurance protects both the company and the homeowner in the event of an accident or injury during the restoration process. Make sure the company has adequate coverage to protect you in case something goes wrong.

  • Do they carry workers' compensation insurance? Workers' compensation insurance is important to protect the company's employees in case of injury on the job. This is especially important when working with water, which can present a number of potential hazards.

  1. How much experience do you have with water damage restoration?


Experience is crucial when it comes to water damage restoration, as it can be a complex process that requires specialized knowledge and skills. Look for a company that has a track record of successfully restoring homes and businesses after water damage. Some specific things to consider when evaluating a company's experience include:


  • How long has the company been in business? A company that has been in business for a long time is more likely to have a wealth of experience and a proven track record of success.

  • What types of water damage have they worked on in the past? Different types of water damage can require different approaches and techniques. Make sure the company has experience with the specific type of water damage you are dealing with.

  • Have they worked on projects of similar scope and complexity to yours? If you have significant water damage, you want to make sure the company has the experience and resources to handle the job effectively.

  1. Do you offer a satisfaction guarantee?


It's always a good idea to ask about the company's guarantee or warranty policy in case you are not satisfied with the work that was done. A good water damage restoration company should stand behind their work and be willing to address any issues that arise


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